Shipping policy
Shipping policy
COVID-19 Delivery Information
In response to COVID-19, all our carriers are taking precautionary measures to ensure the health and well-being of their drivers and our customers.
Please be assured that all our carriers are following the advice and guidelines from the government and that the safety of everyone is our priority.
There is currently no impact to our delivery services at this stage, however we encourage all customers to use your home address for delivery.
Moving forward all carriers will operate a contact free delivery service which means that you will not be required to sign for any parcel that is delivered.
You can see all carrier guidelines and measures upon visiting the nominated carrier website, emails will be provided upon dispatch to confirm delivery information.
We hope that you understand and appreciate the measures that have been implemented are to protect you and ensure we can continue operate as normal.
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Shipping Rates and Estimates
flat rate shipping:
We offer Standard free shipping worldwide.
|
Shipping Country |
Estimated delivery time |
Price |
|
USA & Canada |
10-20 business days |
Free Shipping |
|
Europe & UK |
7-20 business days |
Free Shipping |
|
the rest of the world |
15-30 business days |
Free Shipping |
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number that you can use to check your parcel status. Please allow 72 hours for the tracking information to become available.
If you have not received your order within 30 days of receiving your shipping confirmation email, please contact us at contact@kibbix.com with your name and order number, and we will investigate it for you.
Shipping to P.O. boxes
Some carriers have limitations around shipping to P.O. Boxes. If one of your carriers falls into this group, you should look up their policy and communicate it to your customers here or via email: contact@kibbix.com.
Refunds, returns, and exchanges.
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
If your order arrives damaged in any way, please email us as soon as possible at contact@kibbix.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please do not hesitate to contact us at:
E-mail: contact@kibbix.com
Whatsapp: +1 201-409-1658
UK phone: +44 778 283 1480
USA phone: +1 201-409-1658
kibbix
United States:
1317 Edgewater Dr #4185
Orlando, FL 32804
United Kingdom:
71-75 Shelton Street, Covent Garden.
London, WC2H 9JQ
